We wanted to thank Sean Miller again for coming out and finishing up the work on our roof. Sean is consummate professional and a very capable skilled craftsman. We very much enjoyed having him over at the house and he's welcome back any time. This was not only our second... Read More
We wanted to thank Sean Miller again for coming out and finishing up the work on our roof. Sean is consummate professional and a very capable skilled craftsman. We very much enjoyed having him over at the house and he's welcome back any time.
This was not only our second Gutterman roof, (the first was installed at our Reston property), but we have also had Gutterman gutters installed as well - we are a Gutterman family! We have very high confidence in Gutterman workmanship and we do not want you to think that this very small leak has changed our opinion of Gutterman be/c it has not.
Roofing is as much an art as it is an engineering science and nothing ever has perfect conditions. The installers were workhorses during those several extremely hot days at our house, they know their jobs very well and we are extremely pleased.
This is what we want you to know: The real worth of a business is not when they complete a job on-time, on-budget, or with technical precision. The real worth and ethical foundation of a company is demonstrated when they respond to an issue, a complaint, a problem, and the customer can see first-hand how the whole team responds. Truth, transparency and a customer-first attitude – that defines the real worth of a company.
Everyone involved in our roof – from the first meeting with the sales team, the install team, to the quick-response team – everyone is key to the process of getting the job done and ensuring the customer is pleased. It’s the people and that is the real worth of your company. You cannot duplicate them with technology, tools, software or robots. Its their customer-oriented people skills that make your company great.
Thank you for the great roof and we expect another 50 years of service from our new Gutterman roof.