I had a complicated gutter replacement project on an old stone house. The project required precise placement of the gutter under a steep and uneven metal roof to avoid being torn away by sliding snow (as happened with the prior gutter). I explained this to the salesman, and we agreed to a plan. When the install crew arrived, they placed the first length of gutter too high and too far out from the drip line. There had obviously been an error in conveying the install pans, and I got concerned. I called the main office, and they jumped on the problem. They sent a supervisor out immediately to talk to me and understand the problem. He talked the crew through the install plan. The original length was repositioned and the rest of the gutters were installed just where they needed to be. Great customer service and great “ownership” of the problem. All got done properly, on time and at the agreed price, despite the need to devote additional labor to the job to reposition the first length. I am very pleased and highly recommend.